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Disappointing experience – defective screen and difficult return process
I specifically purchased an AU Optronics B156HAN08.0 screen because I needed its higher-gamut specifications. Before ordering, I contacted the seller to confirm that I would receive the exact AUO model, and they confirmed it.
The screen I received was indeed labeled AU Optronics B156HAN08.0, but after installation it showed a clearly visible and significant color-uniformity problem, with a large blue-tinted area and border discoloration across the display (especially noticeable in gray scales). This is visible to the naked eye and is not acceptable for color-critical work.
I contacted the seller and initially they offered a 10% refund. Later, they stated in writing that not all B156HAN08.0 units have this issue and that it affects certain batches, admitting that the issue comes from the manufacturer.
Furthermore, they claim to thoroughly inspect every panel before shipping; however, if they truly checked it, it is completely incomprehensible how they failed to notice such an obvious color defect. If they admit the fault comes from their batch and claim to review everything beforehand, sending out a visibly flawed screen makes no sense.
Instead of providing a straightforward replacement or a prepaid return label, I was asked to return the screen to China for inspection at my own initial expense. I was also asked to return it with the original packaging, even though the screen had already been installed and the original shipping packaging had been discarded.
While the seller eventually stated they would reimburse the return shipping cost if they determine the screen is defective, this still forces the customer to absorb the financial risk and arrange expensive international shipping first.
For an international purchase, this is a very frustrating and inconvenient return process. I expected a quality screen that had been properly inspected before shipping. Unfortunately, my experience was very disappointing, and I cannot recommend this seller based on my experience.
The screen I received was indeed labeled AU Optronics B156HAN08.0, but after installation it showed a clearly visible and significant color-uniformity problem, with a large blue-tinted area and border discoloration across the display (especially noticeable in gray scales). This is visible to the naked eye and is not acceptable for color-critical work.
I contacted the seller and initially they offered a 10% refund. Later, they stated in writing that not all B156HAN08.0 units have this issue and that it affects certain batches, admitting that the issue comes from the manufacturer.
Furthermore, they claim to thoroughly inspect every panel before shipping; however, if they truly checked it, it is completely incomprehensible how they failed to notice such an obvious color defect. If they admit the fault comes from their batch and claim to review everything beforehand, sending out a visibly flawed screen makes no sense.
Instead of providing a straightforward replacement or a prepaid return label, I was asked to return the screen to China for inspection at my own initial expense. I was also asked to return it with the original packaging, even though the screen had already been installed and the original shipping packaging had been discarded.
While the seller eventually stated they would reimburse the return shipping cost if they determine the screen is defective, this still forces the customer to absorb the financial risk and arrange expensive international shipping first.
For an international purchase, this is a very frustrating and inconvenient return process. I expected a quality screen that had been properly inspected before shipping. Unfortunately, my experience was very disappointing, and I cannot recommend this seller based on my experience.
charlieww | 14/9/2026 12:56 pm
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