Existing reviews
Awful if you have a problem and never take responsibility
Firstly LPScreen managed to pack the screen so badly a camera flex was torn after being tucked behind the screen and then wrapped tightly.
Secondly LPScreen sent the wrong screen even though they requested several photos of my original screen to check before sending.
I appreciate mistakes happen but when they do the seller should deal with them better.
If you contact them with any kind of issue they will try to blame the customer and respond with a automated reply like " Caused by human error "
The fact a video and photos were supplied showing the screen being unpacked ( within 10 minutes of the parcel arriving ) doesn't seem to alter LPScreen automated reply.
If you try to explain the screen was damaged when they packed it they simply reply saying " it was tested before sending ".
Of course it was fine when you tested it as it wasn't damaged until packed into the box!!!!
Even though LPScreen damaged the screen and SENT THE WRONG one they still expect the customer to pay for return postage from the UK to China.
Not only do they expect you to post but they warn you not to use a reliable tracking method as they claim customs will destroy the faulty screen they sent.
In the end I had no choice but to tal to Paypal who have provided me with a return label.
If you feel the need to use LPScreen make sure you pay with a method you have some insurance with like Paypal or a Credit card.
I have no doubt LPScreen will reply to this comment with their same automated reply about it being "human damage" or complaining I have opened a return case on Paypal. This is because the company CANNOT BE TRUSTED if a problem occurs.
Secondly LPScreen sent the wrong screen even though they requested several photos of my original screen to check before sending.
I appreciate mistakes happen but when they do the seller should deal with them better.
If you contact them with any kind of issue they will try to blame the customer and respond with a automated reply like " Caused by human error "
The fact a video and photos were supplied showing the screen being unpacked ( within 10 minutes of the parcel arriving ) doesn't seem to alter LPScreen automated reply.
If you try to explain the screen was damaged when they packed it they simply reply saying " it was tested before sending ".
Of course it was fine when you tested it as it wasn't damaged until packed into the box!!!!
Even though LPScreen damaged the screen and SENT THE WRONG one they still expect the customer to pay for return postage from the UK to China.
Not only do they expect you to post but they warn you not to use a reliable tracking method as they claim customs will destroy the faulty screen they sent.
In the end I had no choice but to tal to Paypal who have provided me with a return label.
If you feel the need to use LPScreen make sure you pay with a method you have some insurance with like Paypal or a Credit card.
I have no doubt LPScreen will reply to this comment with their same automated reply about it being "human damage" or complaining I have opened a return case on Paypal. This is because the company CANNOT BE TRUSTED if a problem occurs.
charlieww | 11/11/2024 10:18 pm
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