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Kundrecensioner
Excellent customer support after receiving a defective screen
I ordered a screen, and once I got it installed and the laptop powered on, the screen developed a purple glow around the edges. I installed the screen carefully and tested my original screen to make sure the ribbon cable still worked so it is confirmed a defective screen.
I contacted support with a picture of my defective screen and they were quick to reply and initiated a refund which arrived very quickly without even requiring me to return the screen. I have now reordered after receiving the refund and I hope to receive a perfectly functional screen.
I'd give 5 stars for the customer support alone but I'll keep it at a 4 until I receive a perfectly functioning screen. I will update once I receive and test the reordered screen.
Update: I've received the screen in perfect condition and usability. Everything works fine.
I contacted support with a picture of my defective screen and they were quick to reply and initiated a refund which arrived very quickly without even requiring me to return the screen. I have now reordered after receiving the refund and I hope to receive a perfectly functional screen.
I'd give 5 stars for the customer support alone but I'll keep it at a 4 until I receive a perfectly functioning screen. I will update once I receive and test the reordered screen.
Update: I've received the screen in perfect condition and usability. Everything works fine.
charlieww | 2023-11-01 11:49
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