For MSI GE66 Raider 10SE 15.6″ Full HD (FHD) 1920x1080 240Hz IPS Display

So. Ordered the screen few months ago ( In November actually), but received another, compatible screen. Contacted the Seller, the Seller claimed the screen is compatible and even better then those that I ordered  but  screen that I got  actually does not suit my needs. Also, before the screen been shipped, I contacted the seller to provide the shipping details, cause there were some sort of delays, and the seller doesn’t notified me that they do not have the screen I ordered in stock, instead they sent me another screen. Also the seller stipulate that it is my obligations to contact them about stock availability AFTER I placed an order, sounds a bit strange, but in the UK to advertise the Items that not actually in stock is in breach of the UK regulations, cause the seller can’t practise such way of business (advertise the Items that not in stock) in the UK, and actually it is the sellers responsibility to contact the customer and offer other solutions. According to the seller’s web page 60 Days Return Guarantee, the seller “only provide labels for defective or wrong items”. So I contacted  seller to provide return shipping label, but seller refused to send the label (breach of the seller’s personal Terms and Conditions, breach of contract”), with the next reason: “Because we don’t have warehouse in your country now, so we can’t create return label for you, please return it with the original package to the following address:”. Outcome:  the seller sent the wrong Item and refused to send the return shipping label, its mean to get  full refund I need to incur personal expenses to send the Item back to Seller’s warehouse (to China) that could cost me the price of the screen itself… I disagreed with such outcome and anyway we have not reached any agreements with seller. The curent review dated by 14.03.2024 but last message that I have from the seller is  06.12.2023.
Update from 30.03.2024
In the Trustpilot the seller has responded that the seller sent better screen, but who decided what is better? As in our dispute I clarified that this screen that I got does not suit my needs, if there highier frequency rate it does not mean the screen is better. Also seller has replied that he provide return lable. Where and to who? Our dispute with seller been unresolved since end of 2023, and the seller has not replied to my last email with request to provide return lable since.
Have no idea how to reply the directly to seller, so it is update...